Frequently asked questions.
Find answers about visibility analytics, pricing, account review, paid access, billing, and support.
Product and analytics
What is Cleanium System?
Cleanium System is visibility analytics software for U.S. cleaning businesses. It is designed to turn fragmented digital visibility and performance data into clearer historical metrics, dashboards, reports, benchmarks, and business insights.
Who is the platform built for?
The platform is built for cleaning businesses operating in the United States, with analytics designed primarily for owners and operators.
What does visibility analytics mean?
Visibility analytics helps you measure and understand how your business appears across supported digital channels and how that visibility changes over time. Instead of relying only on isolated observations, the platform is designed to provide historical context, trends, comparisons, and structured reporting.
What kind of dashboards and reports are available?
The product is designed around business-focused dashboards and structured reports that help cleaning-business owners review visibility, historical trends, relevant comparisons, and other supported analytics. Specific dashboards and metrics depend on the analytics available in the current product.
Does Cleanium System support multiple data sources?
The product is being developed as a multi-channel analytics platform. Supported visibility and performance data can be brought into a common analytics environment. Specific platforms or integrations are identified publicly only when they are supported and production-ready.
Does the platform analyze competitors?
Where competitor analysis is supported, the platform may provide additional context about relative visibility, competitive presence, and historical competitive patterns. The exact metrics available depend on the supported data source and analytics implementation.
Does the software tell me exactly what settings to change?
The platform is designed to provide analytical context rather than automatically make business decisions for you. Historical trends and performance insights can help owners make better-informed decisions about channel settings and digital visibility strategy.
Does Cleanium System guarantee better rankings, leads, or revenue?
No. The product provides analytics software and business intelligence. It does not guarantee rankings, leads, revenue, customer acquisition, or specific business outcomes.
Pricing and payments
How much does Observe cost?
Observe is currently priced at $120/month. However, your first Observe purchase is handled differently from a recurring monthly subscription.
Your first payment is $120 USD one-time and provides 30 days of Observe paid access. The first purchase does not renew automatically.
Does my first $120 payment start a subscription?
No. Your first Observe purchase is a one-time payment. It provides 30 days of paid access and does not create an automatically renewing subscription.
Will I be charged automatically after the first 30 days?
No. The first Observe purchase does not automatically renew, so there is no automatic charge at the end of that initial 30-day period.
What happens after my first 30 days?
After the initial paid-access period ends, the billing options currently available to your account can be presented through the application. Any additional one-time purchase or recurring subscription option will be shown before you make another payment.
Can I buy another 30 days later?
Available renewal options will be presented according to the billing options available after your current paid-access period ends. You will see the applicable payment terms before making another purchase.
Can I switch to a monthly subscription during my first 30 days?
The first paid-access period remains active for its full term. Additional purchase or subscription options are provided according to the billing options available after that paid period.
Are Core and Enhance available now?
No. Current verification-launch pricing is:
- Observe — $120/month — Active
- Core — $250/month — Coming Soon
- Enhance — $650/month — Coming Soon
Core and Enhance cannot currently be purchased.
Signup, review, and paid access
Can I pay immediately after signing up?
Not necessarily. Creating an account begins the onboarding and review process. Payment becomes available only when your account meets the applicable eligibility requirements.
Why is there an account review before payment?
The current product uses an approval process before the first purchase becomes available. This helps ensure that the account and business are eligible for the current service before Checkout is enabled.
Does creating an account guarantee that I can purchase?
No. Signup creates your account and begins onboarding. Payment eligibility is determined separately according to the current product rules.
When does my paid access begin?
Your paid-access period begins after the successful purchase is processed and your paid access is activated according to the product's billing and entitlement rules.
How long does my first Observe access last?
Your first successful Observe purchase provides 30 days of paid access.
Refunds and service issues
Are payments refundable?
Payments are generally non-refundable once paid access has been successfully activated. Reasonable exceptions may apply to confirmed issues such as:
- duplicate charges
- an incorrect amount caused by our billing error
- successful payment but failure on our side to provide the purchased access
- a refund required by applicable law
- another confirmed merchant-side billing issue
What happens if the analytics service is unavailable?
A temporary service interruption does not automatically result in a cash refund. If a verified material service interruption significantly affects your paid access, we may extend your paid-access period by a reasonable amount based on the duration and impact of the interruption. We do not promise a fixed uptime SLA or a fixed outage-to-extension formula for the current service.
What should I do if I believe a charge is incorrect?
Contact Support and provide enough information for us to investigate the payment. If we confirm a billing error on our side, we will address the issue appropriately.
What if I do not recognize a charge?
Contact Support so we can investigate the payment and account details.
Getting help
How can I contact Support?
You can contact us through the public Contact form or our monitored support email at support@cleaniumsystem.com.
What types of questions can I send to Support?
Support can help with questions related to account access, onboarding, payment eligibility, billing, charges, paid access, refunds, cancellations, product usage, and technical problems.
Is phone support available?
Public phone support is not part of the current MVP support model. Use the Contact page or the support email above for assistance.
Still have a question?
Contact us if you need help understanding the product, pricing, account review, billing, or paid access.