Refund & Cancellation Policy

Effective Date: August 24, 2026

Cleanium System is operated by Cleanium System LLC, a Wyoming limited liability company.

1. Overview

This Refund & Cancellation Policy explains how refunds, billing issues, service interruptions, and cancellations are handled for purchases of Cleanium System.

Cleanium System provides paid access to visibility analytics software for U.S. cleaning businesses.

This policy applies to purchases made directly for access to the Cleanium System service.

If you have a question about a payment or believe a charge is incorrect, please contact our Support team using the contact information provided below.

2. Your First Observe Purchase

The first purchase of the Observe plan is a one-time payment.

The first Observe purchase is:

$120 USD one-time

and provides:

30 days of Observe paid access

Your first Observe purchase:

  • is charged only once
  • provides 30 days of paid access
  • does not renew automatically
  • does not create a recurring subscription

You do not need to cancel the first Observe purchase to prevent another charge because the first purchase is not recurring.

3. General Refund Rule

Payments are generally non-refundable once paid access has been successfully activated.

Because Cleanium System provides access to a digital software service, a customer who has successfully received and activated the purchased paid-access period should not expect a refund simply because the customer later decides not to use some or all of the remaining access period.

This general rule is subject to the exceptions described below and to any rights required by applicable law.

4. Refund Exceptions

We may provide a full or partial refund when we confirm a legitimate billing or service-delivery problem.

Examples may include:

  • a duplicate charge
  • an incorrect payment amount caused by our billing error
  • successful payment where we failed to provide the purchased paid access because of an error on our side
  • another confirmed merchant-side billing issue
  • a refund required by applicable law

Each request may be reviewed based on the specific circumstances and available payment and account records.

Nothing in this policy limits refund rights that cannot legally be waived.

5. Service Interruptions

Temporary service interruptions do not automatically result in a cash refund.

If a verified material service interruption significantly affects a customer's paid access, Cleanium System may provide an extension of the customer's paid-access period.

Any extension will be determined reasonably based on factors such as:

  • the duration of the verified interruption
  • the impact on the customer's ability to use the paid service
  • the portion of the paid-access period meaningfully affected

We do not promise:

  • a fixed uptime percentage
  • a fixed service-level agreement
  • an automatic cash refund after a specific number of outage hours
  • a fixed number of extension days for a particular outage duration

Where an extension is provided, it is intended to restore reasonable access time affected by the verified service interruption.

6. Billing Errors and Duplicate Charges

If you believe you were:

  • charged more than once
  • charged an incorrect amount
  • charged for a payment that appears inconsistent with the purchase shown to you

please contact Support.

We will review the available billing and payment records.

If we confirm that the charge resulted from an error on our side, we will take appropriate steps to correct the issue, which may include issuing a refund where appropriate.

7. Unrecognized Charges and Payment Disputes

If you do not recognize a charge associated with Cleanium System, contact our Support team so we can investigate the payment and account details.

When contacting us, provide enough information to help us identify the payment, such as:

  • the email address associated with your account
  • the approximate payment date
  • the amount charged
  • any relevant payment or invoice reference available to you

Customers retain any rights available to them under applicable law and through their payment-card issuer.

This policy does not prevent a customer from exercising legitimate dispute rights.

8. Cancellation of the FIRST Observe Purchase

The first Observe purchase is not a recurring subscription.

Therefore, there is no future recurring charge to cancel.

After the initial one-time payment:

  • the customer receives 30 days of Observe paid access
  • no automatic renewal occurs at the end of that period
  • no additional payment is charged unless the customer later chooses another available purchase option

Stopping use of the product before the 30-day period ends does not normally create a prorated refund.

9. Future Monthly Subscription Cancellation

Recurring monthly billing is separate from the first Observe purchase.

If a monthly subscription option becomes available and a customer chooses to start a recurring subscription, the applicable recurring billing terms will be shown before the customer purchases that subscription.

For an active recurring subscription:

  • the subscription renews according to the billing terms accepted at purchase
  • the customer may cancel future renewal
  • cancellation prevents future recurring charges after the applicable paid billing period
  • paid access normally continues through the end of the already paid billing period

Unless otherwise required by law or approved under a valid exception described in this policy, cancellation does not normally create a prorated refund for the unused portion of an already paid billing period.

10. Access After Cancellation

If a customer cancels an active monthly subscription:

  • future renewal is stopped
  • access normally remains available through the end of the current paid billing period
  • access ends after the applicable paid-access entitlement expires

Cancellation does not retroactively cancel access that has already been purchased and provided.

The exact access end date is determined by the paid entitlement associated with the customer's account.

11. How to Request Billing or Refund Help

To request review of a billing issue, refund request, duplicate charge, service-access problem, or cancellation question, contact Support.

Contact Support: /contact

Support Email: support@cleaniumsystem.com

When contacting Support, provide enough information for us to identify and investigate the issue.

Useful information may include:

  • account email
  • company name
  • payment amount
  • approximate payment date
  • description of the issue
  • relevant screenshots or error details, if applicable

Do not send full payment-card numbers through the Contact form or Support email.

12. Refund Processing

If a refund is approved, the refund will be issued through the payment method and payment-processing system used for the original transaction where supported.

The time required for a completed refund to appear in the customer's account may depend on the payment processor, card network, and customer's financial institution.

Cleanium System does not control bank or card-network posting times after a refund has been successfully issued.

13. Changes to This Policy

We may update this Refund & Cancellation Policy as the product, billing options, or legal requirements change.

The current version will be published on this page with its applicable effective date.

Changes to this policy do not authorize us to retroactively create recurring charges that were not part of a customer's original purchase terms.

14. Contact

Questions about this Refund & Cancellation Policy can be sent through our Contact page.

Contact Support: /contact

Cleanium System LLC cleaniumsystem.com support@cleaniumsystem.com

Refund & Cancellation Policy | Cleanium System